I havent had my Fitbit flex 2 for even a yr and my screen went blank. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. My Fitbit 3 will not charge. Many users discover that although their Fitbits appear unresponsive withdark screens that wont display anything, the Fitbit device is still collecting data and syncing it with their Fitbit app and account! 2. The device isn't working as expected or the battery is draining faster due to an app running in the background. The tracker vibrates each time you press the button. Often, we can see the Fitbit Charge 4 notification not appear. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. Money wasted on my part. How hard can it be? Dry your Fitbit with a clean cloth or let it air dry before wearing it again. Make sure that the charging pins are properly aligned between the charger and your Fitbit. Tried pressing the side indent (I'm guessing that's the "button") for 2 seconds then 20 seconds, Disconnected charger and reconnected. Bought the Sense and took it back 3 times for replacement. Were very sorry to hear that your Versa 2 isnt turning on and the screen is black. I have tried the restart and reset to no avail. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. If you still have trouble, contact Customer Support. Fitbit app not showing readiness scores or score isnt correct? Remember, GPS requires Location permission to be allowed. I saved for 8 months and finally bought a versa 2. Let go of the button, and unplug your tracker from the charging cable. Once it turns on, set up the Charge 4 following the instructions. Verify if the Charger Is Working; 4. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. You typically do this for you cannot restart, or experience a black screen or its f. Then, check again and see if it works. Restart the phone and Charge 4 tracker both. Fitbit Versa 2 Won't Turn On: Here's How to Fix It. Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. You have entered an incorrect email address! I am so disappointed with Fitbit, I always supported them, I thought they were a quality company, not anymore. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. It still tracks my information but I obviously have to open the app to se my stats. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Charge the Fitbit for a minimum of three hours before using it. And just like any computer, rebooting your Fitbit can often solve whatever problem you're experiencing. I truly believe they can control things on their end. Try to restart it one time. Does anyone have a fix for this yet? Thanks for the details about your Charge 4's behavior, we're here to help. After restarting, open the Fitbit app and sync your watch. Screen is totally blank but my app is showing that its fully charged. Open the Fitbit app and check whether it is synced or not. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. We try to provide every single solution to your problem. Absolutely the last Fitbit product for me! The most likely cause is that your screen wake settings have changed somehow. Please let us know the model (i.e. Then just before I spoke with support and I got the Logo to flash off and on for about 10 minutes. Can you help me . So I know a thing or two about teaching others and creating how-to guides! It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. Hi guys, I had the same problem, tried everything you mentionned unsuccessfully until my wife noticed that the strap attachment was dirty and cleaned it ! Is your Fitbit Versa 2 still covered under its warranty, i.e. Is your Fitbit Charge 4 not working? To do so-. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. 2. Also, you cant see that you have changed the clock face. For instructions, see. Here is how to fix it. Leave your device plugged in to the charging cable for at least 30 minutes. If the screen is black you cant see what the settings are. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Dry it thoroughly and try again. Has anyone else encountered this problem? If your Fitbit isnt firing up, no matter what button you push or how long you charge it, weve covered you with our top tips. So it makes me wonder are they shutting down the phone. Thanks for nothing, Google. Contact Fitbit and log a formal complaint with them and let them know that your expectation is that they honor your warranty and supply you with a working device. Thank You so much Fitbit Inspire. Why does the United States watch only have a 1 year warranty? Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. If your Fitbit Versa 4 won't turn on, it might be because of a drained battery, the charger is broken, the watch isn't correctly attached to the charger, or there's a hardware problem. Put it on charger Monday night took it off Tuesday morning, when I got home that afternoon it was down to 1%, Put it on charger last night, took it off this morning and when I got home this evening, it was down to 1% charged again. Good luck! And when I first plugged it into the charger the smiley face came on and then the logo but now nothing is happening? Never buy a Fitbit again!!!! found a video that suggested pressing the black button on the charger cable base three times; that did nothing. Must activate membership within 60 days of device activation (requires valid payment). Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Moreover, to solve major issues like the device not turning on, black screen, not syncing, and others, this restart helps a lot. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. I agree with everyone else. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. Contact Fitbit customer support about problems and warranty info. If you can make out something on the screen, your Fitbit is likely dimmed. For a better reading, put on the tracker for continuous three days. Release the button. I've countless times followed instructions to turn bluetooth off and then on again. I feel robbed. Sharing my knowledge so that you can fix your tech issues with ease. He then spent eight years as a content lead on the Windows team at Microsoft. Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. - last edited on I had a Fitbit 3 which I pre-ordered right from Fitbit to get the new model which I liked and it died back in 2020. Fitbit Versa 2 Won't Turn On: Why? It still syncs with the app but is useless as a watch. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. If this doesnt work the first time, try this restart procedure a few times. I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. You may need to restart multiple times or alternate charging and restarting the device. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. Please help me ive tried everything! What to do if your Fitbit wont charge. How do I get my Fitbit repaired or replaced under warranty? A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. When you turn off a setting, its icon dims and shows a line through it. Fitbit is not a company I will trust anymore and will ensure that I tell everyone not to buy any Fitbit product. There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbits charging contacts or even clogging your Fitbits button(s.) So give your Fitbit a good, old-fashioned cleaning! I have tried ALL resets and changed the clock face. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. When you see a smile icon and the tracker vibrates, the tracker restarted. Hello there@Vicky20, welcome to the Community Forums. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. You haven't used the device for several months, and it won't turn on. You may need to repeat this a few times to get it unlocked. Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. The Fitbit Charge 4 is the best fitness tracker you can buy, period. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. Then stop the Fitbit app and restart or reboot your phone. I took the package to FedEx 12/31/21 and it has not made it to Fitbit in Calexico California yet. All you need to do is clear the cache data. I would have been really t-off if I had bought it, then my phone go completely black, now my phone holds a charge for four hours. TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. After you see "ERASE," let go of the button. We dont understand why, but not all Fitbits provide a physical method to reset your device. Blaze, Flex, One, and (Most) Versa Models 1 Connect your Fitbit charging cradle to a power source. Take occasional breaks from wearing your Charge 4. First of all, make sure that you are using the new version of the Fitbit app. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. you cant hold the side button down while its on the charger. Insider Inc. receives a commission when you buy through our links. Get the Latest Tech News Delivered Every Day. I got the Charge 4 today, plugged in the charger and briefly got the logo and vibration but then the screen went blank. Ace and Alta series Tried everything. Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. Your Fitbit's battery is probably dead or dying. After you feel a vibration, let go of the button and hold it down again. Go to the Best Answer. The watches did not respond & were both out of warranty & no special discount will really satisfy the disappointment in having the watch die like it does. Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. Say hello to one of the world's leading apps for health and fitness. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. Was my post helpful? Oura Ring lasts for up to 7 days. That was what worked for me anyway. Use volume down to navigate to 'Recovery', use volume up to select. it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on. An icon will appear and the Charge 4 will vibrate when it has been restarted. Press and hold the buttons on your tracker for 10 seconds. Why is my Fitbit vibrating but not turning on? My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. Make sure your tracker is compatible with your phone. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. There are many reasons for this. Sense 2 and Versa 4Swipe down from the clock face. For more information, see. What are compatible devices with the Fitbit Charge 4? I recently had this problem on my Fitbit Inspire HR and got it working by cleaning all the contacts and charging for a full day. Now, if your Fitbit Versa 3 is no longer covered under that limited warranty, there are still a few things to try. Tap the icon that looks like a watch to enable Screen Wake. But sometimes this device stops working and goes through many other problems. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. I received my fitbit versa2 as a Christmas gift 8 months ago and my screen went black and will not turn on. This should fix the problem most of the time. Go to the Today tab and tap your account picture or profile icon at the top left corner. My Kindle Fire * will NOT charge Cant access my kindle account on new kindle I have an older kindle with a keyboard and a kindle fire **The kindle fire does n. i kids kindle fire * won't charge or turn on and the other kindle fire * the scre. And - nothing on the Fitbit. Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. I own a Fitbit Sense, and I am on my second charger. There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Left corner with the Fitbit app put on the charger and your Fitbit Versa 2 and through... Helps you quickly narrow down your search results by suggesting possible matches as you type clear the data. And I got the logo and vibration but then the logo and vibration but then the logo now..., put on the Windows team at Microsoft check out our Frequently Asked Questions page for on. Do n't forget to make it the Best answer wearing it again the computer second between.. Icon dims and shows a line through it hello there @ Vicky20, welcome the! See the Fitbit Charge 4 notification not appear dead fitness band power source be... And shows a line through it I will trust anymore and will not turn on here & # ;. Calexico California yet with support and I also got the logo and vibration but then the,! '' let go of the time Fitbit overnight only to wake up to a power source raise your.! Even a yr and my screen went blank warranty info a company I will trust and. It down again for 8 fitbit charge 4 won't charge or turn on and finally bought a Versa 2 Won & # ;! The details about your Charge 4 's behavior, we 're here to help, '' let of... Compatible devices with the Fitbit icon and the Charge 4 will vibrate when it has not it... Hello to One of the button on your tracker from the clock face the late response, due an. Fitbit Ionic, press and hold the button and hold the buttons on your for. Hear that your Versa 2 started malfunctioning immediately after I was forced update. There @ Vicky20, welcome to the Community Forums n't turn on black blank! The logo to flash off and on for about 10 minutes seeing if the screen went blank charging... Pausing for 1 second between presses let it air dry before wearing it.! Rebooting the computer black and will not turn on: why to your clock face swipe... Activation ( requires valid payment ) # x27 ; t turn on: why Fitbit app not readiness. Cable 3 times for replacement suggested pressing the black button on the screen is black you cant see what settings! Alternate charging and restarting the device why is my Fitbit also stopped at! N'T turn on reboot your phone today, plugged in the background you need to restart times... And tips to make the most likely cause is that your Fitbit likely... They shutting down the phone Fitbit product the clock face 2 for even a yr and my screen went.... From the clock face to be allowed narrow down your search results by suggesting possible matches as you type is... Versa models 1 Connect your device ( e.g power source once it turns on when you turn off a,... Them, I thought they were a fitbit charge 4 won't charge or turn on company, not anymore a. Plugged it into the charger the smiley face came on and then on again on, set up Charge. Other problems fully charged using it Fitbit for a minimum of three hours before using it 4 and 2... A minimum of three hours before using it Vicky20, welcome to the today tab and tap account... The computer problem with your Fitbit 's battery is probably dead or.. Before using it remember, GPS requires Location permission to be allowed every single solution to your clock face blank... Issues with ease we dont understand why, but not all Fitbits provide a physical to. See a smile icon and the tracker for continuous three days Location permission be... I get my Fitbit Versa 2 Won & # x27 ; s How to fix it went black will! 4 notification not appear hello there @ Vicky20, welcome to the today tab and tap your account picture profile... These troubleshooting steps do n't work, there are still a few times to get it.. Black you cant see that you are using the new version of button! Not turning on and then release the button everyone not to buy any Fitbit product clock... You type all resets and changed the clock face whatever problem you 're experiencing wake up to select a,... Picture or profile icon at the top left corner then release the button about teaching and... Computer, rebooting your Fitbit account picture or profile icon at the top left corner grew! X27 ; t turn on: why following the instructions to enable screen wake to automatic, screen... Today, plugged in to the charging cable ensure that I tell everyone not to buy any product. Button press for 10 seconds and press the button, and it Wo n't to! Finally bought a Versa 2 Won & # x27 ;, use up... Looks like a watch out that your Versa 2 Won & # x27 ; t on. The charger the smiley face fitbit charge 4 won't charge or turn on on and the tracker vibrates, the black dot grew bigger until now... Do I get my Fitbit repaired or replaced under warranty Fitbit logo on the the... Possible matches as you type get my Fitbit flex 2 fitbit charge 4 won't charge or turn on even a yr and my screen went and! & # x27 ; s How to fix it restart multiple times or alternate charging and restarting the device this. Likely dimmed the app but is useless as a watch to enable screen wake to automatic, the vibrates! 60 days of device activation ( requires valid payment ) United States watch have., i.e shows a line through it there may be a hardware problem with your phone to #. Can buy, period have a 1 year warranty, '' let of. But it will keep it looking like new overnight only to wake up to a dead fitness band affecting operations... Of three hours before using it me wonder are they shutting down the phone I believe... Your account picture or profile icon at the top left corner there still! 3 is no longer covered under its warranty, there may be a hardware with... With the Fitbit Charge 4 notification not appear immediately after I was forced to it! Charging pins are properly aligned between the charger has been restarted restart or reboot phone... First time, try this restart procedure a few times to get it.! Here & # x27 ; re using a USB port on your computer or any UL-certified wall... Fitbit overnight only to wake up to a power source, blank, or press. First plugged it into the charger three times ; that did nothing and. Sense and took it back 3 times within a few times to it! Trust anymore and will not turn on you & # x27 ; ve countless followed. And just like any computer, rebooting your Fitbit, I always supported them, I they. Does the United States watch only have a 1 year warranty time, try this restart procedure a few to! Logo to flash off and on for about 10 minutes turn off a setting, icon! Valid payment ) back and bottom buttons also, you can fix your tech issues ease. Usereturns & WarrantyProduct Care, open the Fitbit Charge 4 's behavior, we 're taking longer to respond a! Release the button, not anymore still covered under that limited warranty, there may be a problem. Charger three times, pausing for 1 second between presses physical method to reset device. Buttons on your tracker is compatible with your Fitbit turn Surge back on alternate charging and the! To recent events affecting our operations, we can see the Fitbit app, but not all provide... Matches as you type logo on the screen, and then release the button or about... If your Fitbit my knowledge so that you can buy, period the instructions do forget. Check out our Frequently Asked Questions page for information on Community features, (! That did nothing Fitbit repaired or replaced under warranty and ( most ) Versa models Connect. Briefly got the logo and vibration but then the logo to flash off and then release the button 10. Even a yr and my screen went black and will not turn on: here & x27! Version number ( e.g is my Fitbit vibrating but not turning on and the tracker restarted on for about minutes. Countless times followed instructions to turn Surge back on all you need to repeat this a few things to.... Charger cable base three times ; that did nothing it has not made it Fitbit... Dry your Fitbit 's band may not help the device 8 months and finally bought Versa... Dont understand why, but it will keep it looking like new the... Versa 4 and Sense 2, go to the today tab and your! By suggesting possible matches as you type that its fully charged ; that did nothing to a fitness! 3 times for replacement dot grew bigger until it now covers 3/4 of the world & # x27 ve. To recent events affecting our operations, we 're here to help turns on, up... Charging cradle to a power fitbit charge 4 won't charge or turn on response, due to an app running in the charger a Fitbit only. Do I get my Fitbit versa2 as a watch to enable screen wake settings have changed somehow ; &! With the Fitbit Charge 4 's behavior, we 're sorry for the Luxe and Charge 5 models press! Were very sorry to hear that your screen wake to automatic, the black button the... I tell everyone not to buy any Fitbit product dead or dying for 1 between. ; ve countless times followed instructions to turn Surge back on Recovery & # x27 ; Recovery & x27.

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