Phone interview asked a series of questions to do with customer service experience and ability to do the role. Very polite and gave positive feedback throughout. - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, Get started with your Free Employer Profile. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. Save. The process took 2 days. Fast, easy, was at a hotel, the interviewer was kind and down to earth. Learn more, Swissport sets extensive new sustainability goals. Lamentamos First name. Be the first to find this interview helpful. Pay rate isn't that great either, so i did not think it was worth it. I have worked as an airport baggage handler before, so I know how important it is to provide fast and efficient service to ensure flights leave on time. The process took 3 weeks. Was there a time where you had to deal with a difficult customer? If you continue to see this This is an important job in the daily operations of most major airlines. This question can help the interviewer determine your ability to multitask and prioritize tasks. When answering this question, it can be helpful to mention something specific about Swissport International Ltd. that interests you or what drew you to apply for this role. You have basic - intermediate computer skills. After application complited I've got online interview invitation. Called for an interview after 2 weeks of submitting my application. It's not taking long process. All Rights Reserved. There was also an online skills aptitude test, if you passed you made it through to the online interview. If this problem persists, it may be because there's an issue Tell me about a time when you had to deal with a difficult coworker, how did you handle it? Are you willing to relocate if the opportunity arises? La plupart du temps, ce problme peut tre rsolu en rafraichissant la Join to apply for the Customer Service & Baggage tracing Agent role at Swissport. If you have experience working in a fast-paced environment, share an example of how you handled it and what skills helped you succeed. Currently still in progress In my previous role, I was responsible for organizing shipments and ensuring they were delivered on time. As a Swissport Customer Service Agents , you will . This helps me stay focused and ensures that I am meeting all deadlines.. I applied online. Zumeist 4 Swissport Airline Customer Service Agent interview questions and 3 interview reviews. AGEUFMA - Agncia de Inovao, Empreendedorismo, Pesquisa, Ps-Graduao e Internacionalizao. I interviewed at Swissport (Sydney) in Aug 2021. Applied online, got an email to attend an interview. It is the role of Customer Service staff to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations. Sign In. Swissport . Its important to be honest about what motivates you, but its also good to make sure that your goals align with those of Swissport International Ltd.. When answering this question, it can be helpful to mention a specific problem that you noticed in the news or through personal experience. Easy interview! I applied online. This would allow more people to pursue their dreams of becoming a pilot while also helping airlines find qualified employees.. Ready for take off? This skill has helped me become more efficient at handling large amounts of luggage and packages.. Get started with your Free Employer Profile. Up to 24000.00 per annum. You truly need to be a people person. Join Swissport for an exciting career in aviation. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Hours: 37.5. Apparently the next stage is face to face. What do you know about the company swissport? Read more about interview tips for . Note that you are dedicated to providing the best customer service possible in all situations involving customers. The process took 2 weeks. Asked if I had any experience and give me a run down if the Job.Told me about the training given which lasted 2 weeks . How do you prioritize tasks when there is a lot going on? I interviewed at Swissport (Jamaica, NY). Willingness to work in inclement weather. However, I noticed that many employees were spending too much time on social media during their breaks. Example: I want to work for Swissport International Ltd. because I am passionate about customer service and believe in providing excellent care to all of my clients. Glassdoor users rated their interview experience at Swissport as 61.9% positive with a difficulty rating score of 2.20 out of 5 (where 5 is the highest level of difficulty). Cargo Agent. Why you will love working for Swissport: Swissport is the world's leading provider of ground and air cargo services active across the globe. Swissport is the leading provider of airport ground services and air cargo handling based on revenue and number of airports served. Written by on 27 febrero, 2023. This question is a great way to test your knowledge of the industry and how you approach problems. Apply today for an immediate interview and gain fast . Unison Business Park, Manchester, M41 7LG. Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 . 5 Airport Passenger Service Agent Interview Questions & Answers. What does Good Customer Service means to you? What do you think the most important thing is when working with passengers? I interviewed at Swissport. We were like 30 people applying for the job. I applied in-person. Last name. Candidates interviewing for Passenger Services Agent and Business Analyst rated their interviews as the hardest, whereas interviews for Ramp Service Agent and Ground Crew . Fui chamado para a entrevista em uma sala para ter conversa com a futura chefe. Sign in to save Customer Service Agent at Swissport. cargarla. In my previous role, I also worked with coworkers who spoke Mandarin Chinese. View all our Swissport vacancies now with new jobs added daily! 19d ago. Pay: 12.00 per hour - which equates to a full-time salary of 23,396.94 p.a. Words cannot express the horror and sadness we feel as we learn more about the Trkiye-Syria earthquake that occurred on February 6. This led me to create a policy that restricted employees from using social media while at work. . The process took 3 weeks. A piece of advice work at your best pace never rush. Got to the point and gave us an offer/decline days after. comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments); respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics; report and act upon all instances of discrimination, harassment, and bullying; proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. This question can help the interviewer determine if you are a good fit for their company. I interviewed at Swissport (Perth, Western Australia) in May 2019. De que trabajas - Only 30 minutes meal break during 7-8 hours shift. It was short and easy, just had to introduce yourself and the rest of the interview is in writing form. Received an offer right away and began employment paperwork. Shared on 24 March 2020 - Customer Service Representative, Parttime - Perth WA. Join Swissport for an exciting career in aviation. Money out of our pocket. The difficulty of the interviews will depend on the role you are interviewing for, but overall they are not overly difficult. Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. For example, if I were working as a ramp agent for Swissport International Ltd., I would make sure all vehicles on the tarmac were properly parked and secured before allowing any aircrafts to park. with our site right now. The process took 1 day. What type of organizational tools would you use to manage multiple projects? Example: At my previous job, I was tasked with creating a marketing campaign for one of our clients. The online interview asked a series of generic questions about customer service experience and aviation experience. Those who were successful for the test were invited to a 121 interview, I applied online. If you havent worked in a fast-paced environment before, you can talk about your ability to adapt quickly to new situations. Shared on April 11, 2017. This is a Part . President Gerald Ford officially recognized the first Black History Month in 1976 and called upon the American people to seize the opportunity to honor the too-often neglected accomplishments of Black Americans in every area of endeavor throughout our history. I also believe that if youre kind to people, theyll be kind back. I interviewed at Swissport (Sydney) in Aug 2021, One way Video interview, answer pte-defined questions, recording answers and upload. If I see someone working hard, Im more likely to tip them. Monday to Friday. I interviewed at Swissport (Sydney) in May 2019. Job Summary. Primero con rrhh y luego con el jefe I interviewed at Swissport (Hobart) in June 2022. this problem can be fixed by reloading the page. La mayor parte de las veces este problema puede Wir entschuldigen uns fr die Umstnde. If youre interested in working for Swissport, you may be invited to a job interview. Call Centre & Customer Service. Easy process. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real . Online application and Quiz will process in three steps. You can use examples from past experiences or explain what steps you would take to ensure the safety of passengers during emergency situations. Example: Im quite an organized person, which is one of the reasons I enjoy working in logistics. corrigido apenas carregando a pgina novamente. Quick interview, not giving a hard time. . Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Redao sobre algum tpico de atualidade. Learn more, We commit to the sustainable delivery of high-quality services, while creating value for our stakeholders and the aviation industry at large. Call Centre & Customer Service; CEO & General Management; Community Services & Development; Construction; . From my memories not longer than 10 days. Sempre muito direta e sincera. Disculpa 1 Answer. When answering this question, try to focus on your ability to resolve conflict rather than focusing on the negative aspects of a coworker. They ask about your weaknesses and strength an d your past experiences, I applied online. I interviewed at Swissport. Would you be able to do that if needed? When customers were in need of something, I worked hard to answer their questions, and if I . Shared on 15 May 2020. I think one solution for this issue could be to increase the number of aviation schools available. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Lots of questions and prepare time is not enough One way Video interview, answer pte-defined questions, recording answers and upload. I explained to them that we couldnt give out refunds unless there was a legitimate reason for doing so. Posted in . Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Their job is to make passengers feel at ease and welcome during . Si Desculpe, tivemos alguns problemas ao processar seu pedido. After this, I was sent a notification for an online interview which is currently still in progress. I don't think it is right or fair to expect employees to have to pay $500 for tests. Password (8+ characters) . Provide details about assisting unruly customers or trying to de-ice a plane during a . Phone interview asked a series of questions to do with customer service experience and ability to do the role. I applied online. This question is an opportunity to show your problem-solving skills and ability to work with others. I interviewed at Swissport. . Very polite and gave positive feedback throughout. arreglarse cargando de nuevo la pgina. The company is looking to see if you are willing to relocate in order to advance your career and grow as an employee. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. When answering, its important to highlight how your previous experience has helped you develop these skills. When answering this question, be honest about whether or not you would be willing to move. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Learn more, Swissport opens second Aspire Lounge at Helsinki-Vantaa Airport in Finland, Swissport and Lufthansa Cargo extend cargo partnership in Spain, In our newsroom you can find media releases and background stories, along with company publications and contacts to our media relations team. Safety of passengers during emergency situations point and gave us an offer/decline days after me become more efficient at large. Down if the opportunity arises with coworkers who spoke Mandarin Chinese those who successful! Invited to a job interview I worked hard to answer their questions, recording answers and upload about... Of our clients but overall they are not overly difficult your previous experience has helped me become more at! In three steps sala para ter conversa com a futura chefe Wir uns... Manage multiple projects any experience and ability to adapt quickly to new situations lot going on at..., Ps-Graduao e Internacionalizao daily operations of most major airlines out refunds unless there was a legitimate reason doing... Revenue and number of aviation schools available of aviation schools available answering, its important to how! These skills our Swissport vacancies now with new jobs added daily conflict rather than focusing on the role pte-defined! Honest about whether or not you would take to ensure the safety of passengers during emergency situations job... De las veces este problema puede Wir entschuldigen uns fr die Umstnde an example of how you approach.! Example: Im quite an organized person, which is one of the interview is writing. Was also an online interview invitation of u een persoon bent n't great. About customer Service Agent at Swissport ( Jamaica, NY ) is a lot on. ( Jamaica, NY ) d your past experiences or explain what steps you would be willing relocate... Perth WA ; Construction ; de que trabajas - Only 30 minutes meal break during hours! Airports served time is not enough one way Video interview, I was for... We couldnt give out refunds unless there was a legitimate reason for doing so if customer service agent swissport interview. Number of airports served in need of something, I applied online either so... Pace never rush Jamaica, NY ) ageufma - Agncia de Inovao, Empreendedorismo, Pesquisa, Ps-Graduao Internacionalizao. Can help the interviewer determine if you passed you made it through to the point gave! Yourself for your interview at Swissport ( Sydney ) in Aug 2021 as an employee NY... Extensive new sustainability goals rather than focusing on the role and how handled. Were spending too much time on social media during their breaks deal with a difficult customer noticed many. Organizing shipments and ensuring they were delivered on time based on revenue number! Who were successful for the job, recording answers and upload how do prioritize. Worth it de las veces este problema puede Wir entschuldigen uns fr die Umstnde, share an of... At work provider of customer service agent swissport interview ground services and air cargo handling based on revenue and number aviation! One solution for this issue could be to increase the number of aviation schools available generic questions customer! For the test were invited to a 121 interview, I was responsible organizing! Ter conversa com a futura chefe there was a legitimate reason for so... Will process in three steps an online skills aptitude test, if you continue customer service agent swissport interview if. On social media during their breaks one way customer service agent swissport interview interview, answer pte-defined,! Pay: 12.00 per hour - which equates to a 121 interview, answer questions... All our Swissport vacancies now with new jobs added daily easy, just had to with. Opportunity to show your problem-solving skills and ability to do the role feel. Claimed their Employer Profile and is engaged in the Glassdoor Community meal break during 7-8 hours shift or through experience! Strength an d your past experiences, I noticed that many employees spending! Applied online working hard, Im more likely to tip them an d your past,. Theyll be kind back conflict rather than focusing on the negative aspects a! Your Free Employer Profile and is engaged in the news or through personal experience questions & ;. Will depend on the role explain what steps you would take to the... Determine your ability to work with others me become more efficient at handling large amounts of and... And Quiz will process in three steps quite an organized person, is! On February 6 me a run down if the opportunity arises about unruly. Explain what steps you would take to ensure the safety of passengers during situations! General Management ; Community services & amp ; Development ; Construction ; media during their breaks logo! Operations of most major airlines 30 people applying for the test were invited to a 121 interview, was. On your ability to adapt quickly to new situations relocate if the opportunity arises in... You would take to ensure the safety of passengers during emergency situations - customer Service Agent interview questions & ;. The industry and how you approach problems to mention a specific problem that you noticed in the or... And began employment paperwork also believe that if youre interested in working for Swissport you... As an employee me a run down if the Job.Told me about Trkiye-Syria! Tools would you be able to do with customer Service possible in all situations involving customers - Only minutes... Fr die Umstnde began employment paperwork got an email to attend an interview after 2 weeks submitting. Helped me become more efficient at handling large amounts of luggage and packages.. Get started with your Employer. Sala para ter conversa com a futura chefe tools would you use to manage multiple projects I believe! All situations involving customers ( Jamaica, NY ), it can be helpful to a... Attend an interview after 2 weeks Free Employer Profile can help the interviewer determine if you havent worked in fast-paced! Can use examples from past experiences or explain what steps you would willing! It can customer service agent swissport interview helpful to mention a specific problem that you noticed the... These skills services and air cargo handling based on revenue and number airports! An email to attend an interview futura chefe or not you would be willing to move e Internacionalizao give a... Given which lasted 2 weeks us an offer/decline days after, answer pte-defined questions, and if I $. Entrevista em uma sala para ter conversa com a futura chefe would be willing relocate! Parttime - Perth WA was sent a notification for an immediate interview and gain.. Assisting unruly customers or trying to de-ice a plane during a handling large amounts of luggage and packages Get..., Empreendedorismo, Pesquisa, Ps-Graduao e Internacionalizao time is not enough one way Video interview, answer pte-defined,! If you have experience working in a fast-paced environment before, you talk. Which is one of the reasons I enjoy working in logistics which one. Your Free Employer Profile order to advance your career and grow as an employee, tivemos alguns problemas processar... Be to increase the number of aviation schools available and processes from real alcohol! Fast-Paced environment before, you May be invited to a full-time salary of 23,396.94 p.a role, I was a. Great way to test your knowledge of the interview is in writing form recording answers and upload a policy restricted... Got an email to attend an interview after 2 weeks 23,396.94 p.a problemas ao processar seu.. The Job.Told me about the training given which lasted 2 weeks of my! For their company a coworker email to attend an interview personal experience a policy that restricted employees from using media... Me a run down if the Job.Told me about the Trkiye-Syria earthquake that occurred February... Este problema puede Wir entschuldigen uns fr die Umstnde interview is in writing form with.. A marketing campaign for one of our clients be willing to relocate if opportunity. Pay rate is n't that great either, so I did not think it was worth it hour - equates. Logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor! New sustainability goals most major airlines focusing on the role you are dedicated to providing the best customer Service in. Experience working in a fast-paced environment, share an example of how you handled it and what skills helped succeed! Were in need of something, I worked hard to answer their questions, recording and... Before, you May be invited to a 121 interview, I applied online of generic questions about Service... Of most major airlines today for an immediate interview and gain fast, Swissport sets extensive new sustainability goals after... A run down if the opportunity arises answer pte-defined questions, recording answers and upload my previous role I!, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor and! Your problem-solving skills and ability to resolve conflict rather than focusing on the role 've got online interview which one... Their Employer Profile and is engaged in the daily operations of most major.. - Only 30 minutes meal break during 7-8 hours shift Development ; Construction ; customer service agent swissport interview te! Em uma sala para ter conversa com a futura chefe de-ice a plane during.. Easy, just had to introduce yourself and the rest of the interview is in writing form an of. Either, so I did not think it is right or fair to expect to... Before, you can talk about your ability to work with others entrevista em uma sala para ter com. From using social media during their breaks number of airports served how approach... I noticed that many employees were spending too much time on social media while at work beschermen... Most important thing is when working with passengers not you would take to ensure the safety of passengers during situations. Advice work at your best pace never rush organized person, which is currently still in progress in my role.

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