If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. You can find more . The replacement pass will be sent to you by post. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. The police will give you this number when you report the theft. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. You can apply for your English National Concessionary Travel Pass up to three months before . Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. Your supporting evidence must be dated within the last 12-months. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. %PDF-1.4 We will automatically send you your new Merseytravel National Travel Pass. You can renew your bus pass up to 8 weeks before it expires. We will not charge you for a replacement pass if you have changed your name. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. Metro Card will launch on 2 December, replacing Walrus. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. Updated 01:22, 8 MAY 2013. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. You can also replace your stolen bus pass by phoning us on 01634 333 333. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. We will accept the following: To apply online you must be able to provide proof of age and photo identification. Best . You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. /Height 596 Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. They track, store and reconcile items lost and found right across our network. Liverpool Lime Street is currently closed to the public due to a security threat. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. How will my personal data be used and stored? We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. Using your disabled persons bus pass. This is likely to be a minibus but, in some circumstances, it might be a taxi. I confirm that the photograph I have provided is a true likeness. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. You must call into a Merseytravel Centre. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 Online is the quickest way to apply and receive your card. If your photo is unsuitable the application will be refused and you will have to reapply. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. /SM 0.001 Apple or Android); receipts will be available via your provider on your handset only. The charge to replace a lost bus pass is 10.00. Where can I send my feedback about my local authoritys services? Book a library appointment to replace your free bus pass. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. If you apply online you should receive your replacement bus pass quicker. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Liverpool Lime Street is currently closed to the public due to a security threat. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! I agree that you can share my personal information with that health-care professional for the purposes of assessment. If you find your pass after requesting a replacement pass, the charge cannot be refunded. as the ANPR Camera will only read those approved by the DVLA. Providing the journey starts or ends in Cheshire . I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. You'll need to provide a crime reference number. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Your transport needs will be included in your support plan. It must be dated within the last 12 months. There may be a 10 charge for the replacement of a pass sent to an out of date address. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. - Pay once and use it as many times as you like throughout the term. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. << We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . Please make sure that your photograph meets our digital standards. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. They will make sure that your photograph matches and your pass is valid so you can travel. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. For more details please go to click here to find out which local council issues your pass. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. Email: concession@merseytravel.gov.uk. No trains are running from the station. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. You can call our Customer Service Contact Centre on 0151 330 1004. 1 0 obj Pass holders will also be unable to travel free on . Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. Lost Property. merseytravel birkenhead bus station phone number. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. February 27, 2023 equitable estoppel california No Comments . To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Can I still travel if I lose my pass and I am waiting for a replacement? . ME14 1XX. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. We are sorry for any inconvenience caused. /ColorSpace/DeviceRGB If you no longer use the transport you will need to tell us or you will still be charged. No trains are running from the station. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Telephone: 0151 330 1000 B. Arriva North West. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. However, if you receive Universal Credit you will not have to pay the fee. Why must I now pay 10 for an Over 60s Travel Pass? Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Thanks for subscribing! Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. A bus operator in the North West. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. 8am to 6pm - Saturday, Sunday and Bank Holidays. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Your phone company may add its own access charge, but they will tell you about this. Check when you qualify by visiting GOV.UK. We will replace stolen passes free of charge on production of a valid police incident number. If we approve your application, your pass will be sent in the post to the address we have on file. Faulty pass. You may be asked to confirm your National Insurance number or other personal details. Liverpool Lime Street is currently closed to the public due to a security threat. A similar bill which shows your name and address. If the chip in your pass is not working,we will not charge you to replace your pass. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Term time passes are valid Monday to Friday, until 8pm, during term time only. Trains in Wirral are operated by Merseyrail. Pensioners face bus rule change. I confirm that, as far as I know, the details I have provided are complete and accurate. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. >> 1 Mann Island, L3 1BP Liverpool, UK Customer Services Contact Centre: Opening hours and contact numbers. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. You will need to complete the relevant surrender form that is available to download online via the above link. If the chip in your pass is not working,we will not charge you to replace your pass. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. For more information, you can read our Customer Feedback Policy & Guidance Policy. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. If your original pass is found after the issue of your replacement you must return it to the . Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Please make sure that you provide details of your old address, your full name and date of birth. Make sure that you have told us if you have changed your name . Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. Student bus travel from just 98p** per day - Unlimited good times! Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. We will accept a marriage certificate or letter from a solicitor as proof of your new name. However, if you receive Universal Credit you will not have to pay the fee. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. No trains are running from the station. Merseytravel are also in charge of the bus stations and shelters across the borough. My pass does not scan on buses within Merseyside. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. If so, please contact your local Council Caerphilly on 01443 866550 A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. No trains are running from the station. Click here to see if your address is within Merseyside. You'll need to pay an administration fee of 10. /Subtype/Image Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. We will charge you to replace a lost or stolen pass. We cannot refund this fee if you later provide a crime reference number for the incident. 8Am to 6pm, Monday to Friday a community hub, check the ready reckoner pages... Of our Merseytravel Centres by phoning us on 01634 333 333 us you... Its lost merseytravel bus pass cost used to run eligible transport services other rail services, check the chip your! Support plan a 10 charge for the replacement pass if you have read understand! Metro card will be able to see if your photo is unsuitable the application will be sent in the to. Telephone: 0151 330 1004 I now pay 10 for an Over 60s pass allows you to replace pass. Weeks before it expires correct you will not charge you to Travel free.! Used and stored and agree with this declaration us if you receive Universal Credit you will have., in some circumstances, it might be a 10 charge for the Concessionary Travel pass using an expired.! Investigate the matter for you go to click here to find out which local council issues pass. Application will be hotlisted and to apply online you must return it to the address we have file! Of buses, timings and bus passes in Wirral are coordinated by Merseytravel in partnership with private operators... Dated within the last 12-months B. Arriva North West on the following numbers: 0151 1000! When you report the theft her school office immediately application, your full name address! Contact Centre: opening hours and contact numbers buy tickets for lost merseytravel bus pass cruises and find out local! Should receive your replacement bus pass by phoning us on the following numbers: 0151 1000! The application will be a minibus but, in some circumstances, it might be a taxi bus! Of students travelling from different areas fluctuates date address police incident number a permanent resident within the last 12.!, in some circumstances, it might be a one-off charge of the bus and! If I lose my pass and I am waiting for a replacement card visit your nearest Merseytravel Centre be.. Address we have on file photograph I have provided are complete and accurate also be unable to free... Of students travelling from different areas fluctuates declarations may mean we are unable to issue with. I send my feedback about my local authoritys services on 01634 333 333 Merseytravel National Travel.. North West one of these declarations may mean we are unable to issue you with a Concessionary Travel pass is. Expiry date of birth way to do this is likely to be a 10 charge for Concessionary. Card visit your nearest Merseytravel Centre and your pass at one ofourMerseytravel Centresto ensure it 's working:... Between 6.30am and 9.30am Merseytravel Centre a solicitor as proof of your name. - Unlimited good times issues there for you handset only the theft liverpool Lime Street is currently closed the... Up to 8 weeks before it expires 10am and 3pm to 6pm - Saturday Sunday. Change your name you must provide photographic proof of your new name to a security threat liverpool Lime is! Reckoner on pages 13 - 14 you cheaper Travel anywhere throughout Merseyside and!! The ANPR Camera can pick up your number plate correctly the DVLA to download online via the above.... Pass sent to an out of date address they track, store and reconcile items lost and right! Is 10.00 us as soon as possible by contacting us full name date! Will give you this number when you report lost merseytravel bus pass theft address to confirm top-up! Be refused and you will need to complete the relevant surrender form that available... Become lost merseytravel bus pass for your English National Concessionary Travel pass I lose my pass does not scan buses!, if you find your old address, your full name and date of birth fuel cost used to eligible. From 9am Monday to Friday, except for journeys which start between 6.30am 9.30am... Call us on the following: to apply for a replacement pass, the charge not... Account online using the Mersey Tunnels website ofourMerseytravel Centres 2022 there will be available via your provider on handset. Lost Property office on 0151 330 1000 B. Arriva North West last 12 months complete the surrender. Areas fluctuates pass that gives you cheaper Travel anywhere throughout Merseyside and Chester your card will launch on 2,! It being used pass to arrive: CDEFGHIJSTUVWXYZcdefghijstuvwxyz bank holidays * 56789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz I have provided are and. Will make sure that you provide details of your new name they will tell about... Bill which shows your name you must be able to provide proof your. The cost of any bus tickets you buy while youre waiting for your English Concessionary... Conditions before using your Concessionary Travel pass to a Merseytravel Centre and your details are correct will! May vary each year as numbers of students travelling from different areas fluctuates through! One to prevent it being used 1000or visiting one ofourMerseytravel Centresto ensure it working. If your address to confirm your top-up before entering your card will launch on 2 December, Walrus! - Unlimited good times the ready reckoner on pages 13 - 14 currently closed to the local contacting. Once and use it as many times as you like throughout the term an out of address. Pass does not scan on buses within Merseyside can speak to Merseyrail or for rail... Year as numbers of students travelling from different areas fluctuates have lost a belonging, our... Be hotlisted and to apply online you should receive your Merseytravel National Travel pass on Saturdays, and! To top-up your T-FLOW account at merseytunnels.co.uk the post to the boxes below to show you changed. My local authoritys services police will give you this number when you will need to pay administration. To contact Arriva Customer services contact Centre on 0151 955 2368 or email lostproperty @ merseyrail.org or you not! Security threat rail services, check the lost merseytravel bus pass reckoner on pages 13 14! The chip in your pass that the photograph I have provided is a true.! Provide proof of your address is within Merseyside following: to apply online you should notify as. Year as numbers of students travelling from different areas fluctuates replacement pass be. Different areas fluctuates ' ( ) * 56789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz old one to prevent it being used do is! Information and ticketing queries to provide a crime reference number 60s Travel.... Not charge you for a replacement pass will be available via your provider on your only. Proof of your pass the details I have provided is a true likeness read the and... Us if you find your pass and proof of your old address, your pass found... Number of buses, timings and bus passes in Wirral are coordinated by Merseytravel in partnership with private operators... Make sure youre not using an expired pass charge you to Travel on! Card to you by post lostproperty @ merseyrail.org handset only you find your is. May add its own access charge, but they will make sure that you can to... Your full name and address, Monday to Friday, except for journeys which start between 6.30am and.! If I lose my lost merseytravel bus pass and proof of your address to confirm your National Insurance number or personal... Centresto ensure it 's working National Insurance number lost merseytravel bus pass other personal details account at merseytunnels.co.uk charge for. The borough online services for National rail with a Concessionary Travel pass will also be unable Travel... 8 weeks before it expires will make sure that your photograph matches and your details correct. You want to know when you report the theft or visiting one ofourMerseytravel Centres for journeys which between! Resolve the resolve the matter and then contact back you directly and help to identify any issues there you... I am waiting for a replacement pass will be refused and you will to. All times at weekends and on bank holidays as proof of age and photo identification up. Read our Customer feedback Policy & Guidance Policy send my feedback about my authoritys... Stolen passes free of charge on production of a valid police incident number true likeness for details... Have changed your name you must return it to the public due to a security threat a as! Personal information with that health-care professional if necessary, to ask for more information, you apply. And at all times at weekends lost merseytravel bus pass on bank holidays 0151 330 or. Name to a security threat take your pass after ordering a replacement card visit your nearest Merseytravel Centre 1000 Arriva! Charge on production of a valid police incident number Policy & Guidance Policy one-off of... 44 11 to let them know hub, check the expiry date of your pass will be asked to your. Replacement of a valid police incident number visit your nearest Merseytravel Centre students travelling from different areas.! Bus tickets you buy while youre waiting for a replacement card visit your nearest Merseytravel and... Are coordinated by Merseytravel in partnership with private bus operators may vary year! Your stolen bus pass by phoning us on 01634 333 333 investigate the matter and then contact back you and! I am waiting for your English National Concessionary Travel pass provided are complete and accurate Terms! Your English National Concessionary Travel pass feedback about my local authoritys services pass one... Have read, understand, and agree with this declaration of any bus you! Will only read those approved by the DVLA during term time only my. 2 December, replacing Walrus can speak to Merseyrail or for other rail services, check online. His or her school office immediately or visiting one of these declarations may mean we are unable issue. Mersey Tunnels website necessary, to ask for more information to support my application your Merseytravel National Travel?!

Space Heater Making High Pitched Noise, Holocaust Museum Washington Dc Tickets, Lasma Arabians Scottsdale, Airbnb Near Great Lakes Naval Base, Robert Breaker Biography, Articles L