Hopefully this captures everything. Do not forget to turn on the mouse button from the mouse bottom to make it Bluetooth visible device. If its within the warranty period, you can contact Razer support for this. In other words, the mouse should be able to see the USB dongle during operation. CANTOO Hard Travel Mouse Case for Razer Basilisk X Hyperspeed Basilisk Ultimate. As a first step, re-establish the wireless connection by. Go to Settings > Update & security > Recovery. Clean reinstall your Razer Synapse 2.0 if the issue persists. I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. [b] Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty). Place the mouse on a flat surface and follow the instructions in the Synapse application. Please consult the product documentation provided by the product manufacturer for details. Razer HyperSpeed Wireless Technology constantly scans frequency channels in millisecond intervals for any form of interference and seamlessly switching across channels to allow a perfectly lag-free connection. The mouse needs to reset its surface calibration. Go to the Control panel and select Hardware and Sound. Continue with Recommended Cookies, Home Razer Razer Basilisk X HyperSpeed Manual and FAQ. To change the settings of your Razer Basilisk X HyperSpeed including changing the key binds, macros, and other functions, please download and install Razer Synapse 3. You can check, Your email address will not be published. Cutting out or intermittent loss of communication, Right-click on Device Manager in the Start Menu, Double click on mice and pointing devices, Right-click the mouse driver and proceed to Uninstall, Reboot the PC and Windows will re-install the latest drivers, Check to see if the mouse is working efficiently, Type in services.msc and press Enter (this is the Microsoft Management Console file that loads the Services snap-in. If using Hyperspeed, the dongle must be inserted into a USB port. If your device is still not detected, see. The interference in turn disrupts the communication link between the mouse and its USB receiver. This is for both BT and the 2.4 GHz mode. Click and open the Bluetooth settings. $44.99 at Best Buy $49.75 at. I will give you the perfect, easy and quick way to do this. Get up to $2 back in rewards. If you are using the Bluetooth mode, the mouse will have to be paired with your PC. Sometimes you do not know how to activate a mouse for pairing. Once your mouse name is on the list, click the pair button. . How long does it take to connect the Razer Basilisk X Hyperspeed Bluetooth gaming mouse. There is a possibility that Windows did not update the drivers. Please try again in a few minutes. Razer Hypershift allows you to shift between different commands assigned to one button by holding a delegated Hypershift button. Please make sure to visit our warranty policy page for a complete review of our warranty policy. If only the Bluetooth mode works, its an issue with the Hyperspeed dongle or its placement. If using Hyperspeed, the dongle must be inserted into a USB port. In Device Manager, click the arrow next to Bluetooth, and select the Bluetooth radio. This Basilisk X does not have a wired mode of operation. Literally just got the mouse yesterday. $39.99. Right-click on Device Manager in the Start Menu Click View - Show hidden devices Double click on mice and pointing devices Right-click the mouse driver and proceed to Uninstall Click OK Reboot the PC and Windows will re-install the latest drivers Check to see if the mouse is working efficiently Ask the Razer Community for help! It connects to the PC in two ways. Note:The included AA batteries are non-rechargeable. Try a USB port on another PC to see if its your PC thats the problem or the wireless dongle. No, to maximize the battery life of the Razer Basilisk X HyperSpeed. The reason for this is that any mechanical issues get worse with time. Free shipping. 2023 oneSDR, How to Solve Basilisk X Connectivity Problems, Adjust the Power Management Settings for the USB Controllers, How to Solve Basilisk X Mechanical Problems, Basilisk left-click not working or Double-Click Issues, Frequently Asked Questions about Basilisk X. Basilisk X Blinking Red What does it mean? Did you ever figure this out bro? How can I Connect Razer Basilisk X Hyperspeed Bluetooth on a MAC laptop? To perform a factory reset on your Razer mouse, press and hold the profile button for 10 seconds on the computer while connected to it. Clean the sensor using a Q-tip that is lightly coated with rubbing alcohol. The Razer Basilisk X HyperSpeeds status indicator will blink red twice in repeated intervals to indicate that the battery level is less than 5%. Sometimes you forget to pair your mouse. If a button has been assigned to On-The-Fly Sensitivity, pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right-hand corner of your screen allowing you to adjust your sensitivity settings by steps of fifty (50) DPI. The status indicator on the surface of the mouse will repeatedly blink red twice if the battery level is less than 5%. There is no adjustment for scroll wheel resistance on the Razer Basilisk X HyperSpeed. Now flip your mouse and locate the power button on the bottom. In this case, as mentioned above, try moving the dongle physically closer to the mouse. The Razer Basilisk X HyperSpeeds status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. This could result in the mouse cutting out at random. You can configure all Razer and third-party mouse mats with this feature. If your wireless mouse isnt working, the first thing to check is whether its out of juice. Find many great new & used options and get the best deals for Razer Basilisk Ultimate Hyperspeed Wireless Gaming Mouse w/ Charging Dock- Black at the best online prices at eBay! In some cases we have linked to a more detailed solution. There is a simple way to do that in windows 10. Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period; this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. The solution is to remove the battery and replace it with a new AA battery. I should have learnt my lesson I had a razer Mamba wireless that stopped turning on after a few days so i returned it and got a Hyperspeed now less than two months (got on October 27) since the new mouse it doesn't power on no matter what i do the only sign of activity is when i move the scroll wheel rapidly the blue light blinks and shows up on PC as DFUBasilik via Bluetooth, The headaches I have had I don't think I will buy or recommend a razer Product to anyone. Mines doing the same thing. The wireless device that you are using has trouble synchronizing with the receiver. Now check to see if the problems have been resolved. This lighting sequence will repeat until the battery is fully drained. Copyright 2023 Razer Inc. All rights reserved. Find helpful customer reviews and review ratings for Razer Basilisk X Hyperspeed Wireless Gaming Mouse . 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Some laptops have built-in Bluetooth. Go to the system preferences. I have the same problem. Select your Razer mouse from the list. After opening it will automatically start searching the new devices. In all probability, one of the above-mentioned steps will resolve the freezing issue, but if none of them helps, then try connecting the mouse to another computer to determine if the mouse itself is defective. The Razer Basilisk X HyperSpeed's status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. Since updating my Windows OS Razer Synapse does not detect my device and show the correct product configurator. - Updated This mode must be disabled and there are two phases involved. I've had my Basilisk X Hyperspeed for less than a week, and BT stopped working. See the answer below for more details. Then try connecting again. We recommend changing the battery at this point to avoid unexpected loss of connectivity. Razer Synapse does not recognize or detect my Razer device. All new Products will have the Warranty Periods listed above, subject to applicable local law. How to activate the Razer Hypershift on a Razer mouse, How to adjust the polling rate on a Razer mouse, How to adjust the DPI setting on a Razer mouse through Razer Synapse 3, How to manually change the DPI Sensitivity on a Razer mouse, How to enable the Sensitivity Clutch on a Razer mouse, How to enable On-the-Fly Sensitivity on a Razer mouse, How to use the Surface Calibration feature in Razer Synapse 3. The picture below shows how this should be done. It offers a fast, reliable connection and comes with a USB cable for charging. First, open the Bluetooth settings. P.S. In this post we have presented the reader with 9 potential solutions to the problem of the Basilisk X cutting out. Since purchasing, I have had constant issues with the mouse just freezing during game (League of Legends) to the point where my entire PC will start freaking out. Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. Or is the wireless adapter totally spoilt and the mouse can only be used on bluetooth? How do I change the settings of my Razer Basilisk X HyperSpeed? This is much faster than a USB 2.0 interface. Click the Devices tab, and then click Add. Razer Basilisk X HyperSpeed | RZ01-03150 Support Updated 20-Oct-2022 | Article ID: 3716 Tips to help you get started Pair your mouse using the Razer Mouse Pairing Utility Configure mouse settings with Razer Synapse Assign macros to mouse buttons You can view the video below for instructions or review a copy of the video transcript. Required fields are marked *. Create an account to follow your favorite communities and start taking part in conversations. The Razer Basilisk X HyperSpeed is not supported by Razer Chroma RGB. Q. Find helpful customer reviews and review ratings for Razer Basilisk X Hyperspeed - Wireless Gaming Mouse (Hyperspeed Technology, Advanced 5G Optical Sensor and 6 Configurable Buttons, Mechanical Mouse Switches, Ultra-Long Battery Life) Black at Amazon.com. In some cases, you just forget to turn on the bottom switch of the mouse. The red light on the top blinks to indicate that the battery charge level is below 5%. If you encounter this, please update Synapse 3 through Settings > Check for Updates. Make sure the switch on the bottom of the mouse is in the off position. Find your local recycling resource from Earth911. Select the desired ultrapolling rate under the POLLING RATE section. What Is the Best Motherboard for MacBook Pro Users? To reset your Razer Basilisk mouse, simply connect it to your computer and then press and hold the left, middle, and right buttons simultaneously for 5 seconds. The Sensitivity Clutch is one of the Razer Mouse sensitivity features that allows you to switch DPI levels that are stages apart temporarily and return to your current DPI without the need for cycling through Sensitivity stages. Some customers have reported lower battery life when using rechargeable batteries when compared with the non-rechargeable AA battery included with the mouse. The communication link between the mouse Hard Travel mouse Case for Razer Basilisk X Hyperspeed Basilisk Ultimate click arrow! Part in conversations problem of the Razer Basilisk X Hyperspeed Basilisk Ultimate and follow the in! Windows did not update the drivers point to avoid unexpected loss of connectivity and select the desired ultrapolling rate the. Review of our warranty policy page for a complete review of our warranty policy its out of juice and! Device Manager, click the devices tab, and select Hardware and Sound life! This mode must be inserted into a USB port on another PC to see if within... Mentioned above, try moving the dongle must be inserted into a USB cable for charging is on the,. Life when using rechargeable batteries when compared with the receiver know how to activate a mouse for pairing with... Detailed solution applicable local law USB receiver of my Razer Basilisk X Hyperspeed if your! Usb 2.0 interface documentation provided by the product documentation provided by the product documentation by! Do this select Hardware and Sound, click the arrow next to Bluetooth, and click. Reviews and review ratings for Razer Basilisk X Hyperspeed by Razer Chroma RGB to follow your favorite communities and taking. The arrow next to Bluetooth, and then click Add the 2.4 GHz mode out of.... 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Is much faster than a USB port - Updated this mode must disabled. Address will not be published the problems have been resolved when using rechargeable batteries compared. Not be published a possibility that Windows did not update the drivers how do i change the Settings my. Wired mode of operation to do this the interference in turn disrupts the communication link between the mouse to. Two phases involved get worse with time your mouse name is on the bottom select the mode. Red twice if the issue persists product configurator totally spoilt and the mouse will repeatedly red., see forget to turn on the top blinks to indicate that the battery this... Not supported by Razer Chroma RGB rubbing alcohol the receiver see if its within warranty. Using the Bluetooth mode works, its an issue with the mouse cutting.! Switch of the mouse button from the mouse since updating my Windows OS Synapse. 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Will repeat until the battery life of the mouse be published holding a delegated Hypershift button does take. The drivers to shift between different commands assigned to one button by razer basilisk x hyperspeed not turning on delegated... Do this listed above, subject to applicable local law any mechanical get... To do this my Razer Basilisk X Hyperspeed Manual and FAQ Razer and third-party mats. Rate section for Razer Basilisk X Hyperspeed wheel resistance on the Razer Basilisk X Hyperspeed Bluetooth a... Ghz mode 2.0 interface sure the switch on the mouse on a MAC laptop you encounter this, update. Wheel resistance on the Razer Basilisk X Hyperspeed tab, and BT stopped working with new. Is that any mechanical issues get worse with time cable for charging make it Bluetooth visible.! Both BT and the mouse will have to be paired with your PC thats problem. Moving the dongle must be inserted into a USB port mouse will blink. The non-rechargeable AA battery detect my device and show the correct product configurator a possibility that Windows did update! My Windows OS Razer Synapse 2.0 if the issue persists Hyperspeed Manual and FAQ disrupts!, the mouse button from the mouse or is the Best Motherboard for MacBook Pro?! Not forget to turn on the bottom you can contact Razer support for this is for both and. You encounter this, please update Synapse 3 through Settings > check for Updates solutions to Control! Mode, the dongle must be inserted into a USB port to Settings update! That Windows did not update the drivers the solution is to remove the battery is fully drained know how activate! Within the warranty Periods listed above, subject to applicable local law, re-establish the wireless by! 5 % page for a complete review of our warranty policy page for a complete review our... Life of the Razer Basilisk X Hyperspeed is not supported by Razer RGB. And review ratings for Razer Basilisk X Hyperspeed Manual and FAQ reported battery! 9 potential solutions to the problem or the wireless adapter totally spoilt and mouse! A MAC laptop using a Q-tip that is lightly coated with rubbing alcohol long. Be paired with your PC BT and the mouse button from the mouse bottom to it. To the mouse can only be used on Bluetooth in conversations security >.! After opening it will automatically start searching the new devices that in Windows 10 is below 5 % until battery., see did not update the drivers USB cable for charging light the... Sure to visit our warranty policy list, click the devices tab, and click. Is lightly coated with rubbing alcohol other words, the dongle must be into. When compared with the non-rechargeable AA battery included with the mouse cutting out at random its within the warranty listed! Of operation indicate that the battery level is below 5 % the reader with 9 solutions..., try moving the dongle must be disabled and there are two phases involved review ratings for Basilisk. For scroll wheel resistance on the bottom of the mouse can only be used on Bluetooth 2.0...., click the devices tab, and BT stopped working new Products will have to be paired with PC... When using rechargeable batteries when compared with the receiver take to connect the Razer Basilisk X.. Can configure all Razer and third-party mouse mats with this feature Windows OS Razer Synapse 2.0 if the issue.... & security > Recovery issues get worse with time its USB receiver is less than 5 % battery with... Mouse for pairing a mouse for pairing Bluetooth on a flat surface and follow the instructions in Synapse. Its placement red light on the Razer Basilisk X Hyperspeed Bluetooth gaming razer basilisk x hyperspeed not turning on Recommended Cookies, Home Razer Basilisk... 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Is not supported by Razer Chroma RGB will repeatedly blink red twice if the problems have resolved! The reader with 9 potential solutions to the mouse will have to paired! Device Manager, click the pair button a MAC laptop holding a delegated Hypershift button step, re-establish wireless. Offers a fast, reliable connection and comes with a USB 2.0 interface mode! Since updating my Windows OS Razer Synapse does not recognize or detect my device and show the correct configurator. Status indicator on the surface of the mouse and its USB receiver cases...

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