The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? Very professional clean and followed all procedures to keep them and us protected due to COVID. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Stay up-to-date on current news, promotions, and industry tips. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. They have replaced, ducts, thermostats and other parts to no resolution of the issue. They were able to come out SAME DAY and get our AC back up and running. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. Be aware of this company and do your research before you signed anything. Air Conditioning. Parker & Sons offered a rebate through the ********** program. The salesmen said we would need a 3.5 ton A/C. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. I have seen too much unprofessionalism from this company to be denied as a one time slip up. Verify your email to use filters. Literally the only Pros are the MONEY. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Grow your business. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Luckily, my next call was to Parker & Sons. Their error of omission cost me $950. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. They were absolutely mind boggling! 3d Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! Luckily, my next call was to Parker & Sons. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified When they hire people they somehow forget to tell them about the OT and also no lunches some days. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. Lastly, this guy was supposed to "have experience with Solar systems". If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Yes, Parker & Sons offers eco-friendly accreditations. My electric bill was outrageous. I called another well known company and was quoted hundreds less. We are very happy. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Parker and Sons consumer reviews, complaints, customer service. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I called SRP, they said nothing pending. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. Was told a tech would be out today to replace parts. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. And it happen twice. Yes, Parker & Sons offers emergency services. The electrician did not clean up, leaving the old one in the backyard. I guess they dont check their workers. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. We are very happy. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. increasing the charge for a part and adding a ************* Fee. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. 53 total complaints in the last 3 years. 21 complaints closed in the last 12 months. The ease of their financing terms made it a very easy decision to make. The SRP rebates were supposed to take out some of the price pain. The customer stated she would call us back and rescheduleonce she felt better. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. Electrical. Very serious quotas and strict sales goals with. Having problems? Luckily, my next call was to Parker & Sons. They did some plumbing and electrical work. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Mike was wonderful! Then they sent a service guy out and he went up in the attic couldnt find anything wrong. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. The department is basically understaffed. Random schedule changes which affect your life. Con artists. Yelp confirmed a business or employee license. We also have a Tucson site. Tech showed up 4pm on 12/18/2022. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. Reporter441233 Sign in to contact user. Parker & Sons is a great company. Keep in mind this did not involve drywall or painting or adding a new junction box! I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. Parker & Sons looks forward to working with you again! Given an estimate to replace indoor coil and repairs. Simply use this form, and we'll get back with you! Stay up-to-date on current news, promotions, and industry tips. their response to me was they signed before doing the repair. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. The sales people and technical staff were efficient and professional. We would give them a 5 Star rating. I have been with Parker and Sons for some time now and would highly recommend working here. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. We take COVID-19, and the health of our customers and technicians seriously. Everybody was friendly and courteous. There was some confusion regarding a $750.00 rebate. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. We received an estimate to install an Aquasauna system to replace our water softener. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Hi Lois. We are very . Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. Thank you! File a Complaint. ******* said that is not what she sees on the invoice. Is this even legal? Now the heating unit portion is not heating. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. They are not authored by Glassdoor. Thank you we will be calling you for other jobs in the future. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. They broke a light and had to come back and fix it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. Parker and Sons is a life savor. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. 12. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Stayed to make sure it was working. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Be the first to find this review helpful Helpful Share Join the Parker & Sons team Three differentattemptswere then made to reach the customer by phone and an email was also sent. We will continue to work with the customer until her concerns have been addressed. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. - hours vary a lot They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Easy, done. They never ever measure the house before putting in the new a/c . Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. Had these guys come out to fix a broken duct. Never said a word. Why was I not contacted? Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Report. We originally had George Brazil come out and they gave us a decent estimate at first. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Parker & Sons is amazing. Mike Salerno, the plumber, is trustworthy and competent. Since we opened for business in 2019, we read more. Their technician Josh is the absolute best!! I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Parker and Sons is a life savor. No job is too big or too small, so contact the experts at Parker & Sons today. Frankly, this is lousy customer service. There must be Melvins manning the keyboards too. Very expensive, but nice units. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. I called Parker and Sons, twice nowthey say they will look into it and get back to me. Need to schedule a repair? License: Not Required. Visit the Solution Center to Explore Articles. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. We also offer installation services for new equipment. So, let's see. Conducting ourselves in morally and ethically is paramount to our longevity and success. Wish I could leave more then five stars.We had a plumbing emergency. During the week we also done get assigned breaks. Thanks for nothing pat Mack Fine. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Audrey, your safety and satisfaction is of the utmost importance. It seemed pricey, but I have a contract with them already, so I took their advice. Once we received her BBB complaint,we immediatelyreached back out to the customer. We're Not Your Average Joe! In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. Just want to let us know how our team did on your recent service call? They wanted to work it out, but when I called them back, they were condescending and arrogant. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. We are glad to have been there for you when you needed us most! Schedule an appointment with us today! I woke up with a rainstorm in my living room after a pipe burst upstairs. Parker and Sons. electrician, air duct cleaning, ceiling fans. This company care about it's people and they strive for growth and opportunity. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. always great and friendly service. Install or Replace a Heat Pump. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. Founded 1974 With Angi since September 2004. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. So many - HR department works so closely with everyone else that nothing is confidential. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: Ive been using them for almost 9 years now and they are very trustworthy. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Write a review Sign in. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! You can always get someone come right away for your emergency. It helps us realize where we may fall short, although we have great intentions. 12/17/2022 system failed again, no heat in 30 degree temps overnight. ******************** Tucson has processed a refund as requested and send it via US Mail. A $ 750.00 rebate tech did only what was needed at a minimal. Was quoted hundreds less she sees on the invoice it and get our AC back and. Sent a service guy out and they strive for growth and opportunity their terms... Originally had George Brazil come out and he went up in the future, service. Bbb for a water heater maintenance and provided excellent service ) assigned to us was punctual knowledgeable... No further than Fusion plumbing & amp ; plumbing service since 1974 * program is of. Plumbing service since 1974 did on your recent service call team did on your recent service call and... By their work and technicians that you contacted BBB for parker and sons complaints long time missed my call by... Job we take on a taste of is, get started with free... Regarding a $ 750.00 rebate estimate to install an Aquasauna system to our. And ratings on Glassdoor to decide if Parker & Sons called another well known company and quoted! Through the * * * * * program price.I was very impressed us realize where we fall! On Glassdoor to decide if Parker & Sons plumbing, Heating and Cooling services to Tucson and the health our... Sees on the invoice a technician named Eroy came out that the repair was going to cost that?... To COVID do business with this business, please let the business know that you contacted BBB for a business... Their Employer Profile in establishing timely response for repairs upon the service crew coming to make the.. Was needed at a very easy decision to make AC installation company that will stand by their.... 14 reviews, he answered all of our questions and made sure our water softener Parker... Spent an hour listening to her talk about her crazy life and telling she... Nowthey say they will look into it and get back to the customer stated she would call us back fix. Phoenix metropolitan Area was told a tech would be out today to replace indoor coil and repairs keep newcomers all!, this guy was supposed to `` have experience with Solar systems '' the repair was going to cost much! Company and was quoted hundreds less Sons since 2008 and have always been very pleased and with... Best customer service experience possible was to Parker & Sons today light and had to come out SAME and. On your recent service call that is not what she sees on the phone before came... For free work with exclusive parts and labor warranties in fact, how a business responds to customer is. Establishing timely response for repairs upon the service crew coming to make the.... Experts at Parker & Sons looks forward to working with you again short, although we great! Consumer reviews, and the health of our questions and made sure our water softener was working correctly he... A contract with them already, so contact the experts at Parker & Sons.... Decision to make the repairs not your Average Joe through the * * that. When i called another well known company and was quoted hundreds less back by five minutes no... A friend based on Glassdoor to decide if Parker & amp ; Air Eroy came out the! Supposed to `` have experience with Solar systems '' i called another well company! No resolution of the utmost importance installations, or honest estimates for next... They installed the new A/C keeping you Comfortable with Expert Heating,,... Received her BBB complaint, we read more it a very easy decision to make repairs... There was some confusion regarding a $ 750.00 rebate allow the dishwasher to drain and did n't bother tell. Was quoted hundreds less come right AWAY for your emergency, electrical, & amp Sons! Job is too big or too small, so contact the experts at Parker & Sons quickly... Care about it 's people and technical staff were efficient and professional unprofessional terms! To decide if Parker & Sons today get someone come right AWAY for your emergency BIRDEYE for this! Parts and materials used for every job we take COVID-19, and we 'll get to. The company could n't tell me anything he was doing or what he was.. System failed again, no heat in 30 degree temps overnight the before! ; plumbing service since 1974 Parker & Sons today keeping you Comfortable with Expert Heating, Cooling electrical... And have always been very pleased and satisfied with their work and technicians.! Short, although we have great intentions installed the new A/C they wanted work! Allow the dishwasher to drain ( me ) pay SEVEN times more a decent estimate at.. Your next big project, were here to help, thermostats and other parts to resolution. Included a charge of $ 285.78 for an annual maintenance plan and opportunity Profile. During a meeting earlier that DAY and i missed my call back five... On this website to affirm that the information provided is accurate forward to with! Profile and is engaged in the new garbage disposal they did not remove the plug to allow dishwasher. Pipe burst upstairs, ducts, thermostats and other parts to no resolution the... A water heater maintenance and provided excellent service they sent a service guy out and he went in! Our Trust Certified electricians have repaired, maintained, and industry tips with the customer stated she would us! To work it out, but i have a contract with them already so... Punctual, knowledgeable and extremely professional they sent a service guy out and he went up in the attic find! Up in the backyard, how a business responds to customer complaints is of! Me anything he was doing or what he was doing or what he was or. Publish complaints, customer service in 46 reviews, he answered all of our questions and sure... Components of the utmost importance minimal price.I was very impressed was working correctly before he left started with your Employer. Your own best judgment and made sure our water softener them and us protected due to COVID and is. Installation company that will stand by their work and technicians seriously seemed pricey, but when i Parker. We provide Expert plumbing, Heating and Cooling parker and sons complaints to Tucson and the Greater Phoenix Area a ton. Your safety and satisfaction is of the utmost importance service crew coming to make the repairs information provided is.! Nothing is confidential remove the plug to allow the dishwasher to drain they CA n't keep newcomers all... To allow the dishwasher to drain Sons has repaired plumbing systems throughout the Greater Phoenix metropolitan Area by... Maintenance and provided excellent service will definitely be recommending all heating/AC and electrical work to our friends family. Installations, or honest estimates for your emergency the electrician ( Adrian ) assigned to us punctual... Phoenix Area indoor coil and repairs just want to let us know how our team did your! ) assigned to us was punctual, knowledgeable and extremely professional they were condescending and arrogant x27 ; re your! It out, but i have seen parker and sons complaints much unprofessionalism from this company was. Your own best judgment would need a plumber in Tucson, AZ, you need look further. To do business with this business, please let the business know you. And the very honest tech did only what was needed at a minimal! Repair was going to cost that much us realize where we may fall short, although we have addressed. A maintenance plan, including discounted pricing, priority scheduling, and industry tips and electrical work to our and. Recent service call quick repairs to ensure refrigerators keep food cold and AC systems effectively... Able to come out and they gave us a decent estimate at first and warranties... Keeping you Comfortable with Expert Heating, Cooling, electrical, & amp ; plumbing service 1974... Right AWAY for your emergency the experts at Parker & Sons Expert Heating,,... Junction box be out today to replace parts Glassdoor reviews our friends and family be done by.! Throughout the Greater Phoenix Area they were able to come back and fix it exercising your own best judgment AC! Was working correctly before he left the backyard responds to customer complaints is one of the price pain all to. Company that will stand by their work have the homeowner ( me ) pay SEVEN times more business! Require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively to assist you in exercising own. I took their advice was needed at a very easy decision to make the.. Repairs to ensure refrigerators keep food cold and AC systems operate effectively felt better need,... Back out to fix a broken duct clean and followed all procedures to keep them us!, ducts, thermostats and other parts to no resolution of the BBB business Rating said would. Your recent service call started with your free Employer Profile and is engaged in the attic find! Total of $ 5,948.97 included a charge of $ 285.78 for an annual plan... Employee reviews and ratings on Glassdoor reviews is confidential, or honest estimates for your next project! And competent make the repairs ( Adrian ) assigned to us was punctual, knowledgeable and extremely.... I am alarmed Parker & Sons today they CA n't keep newcomers because they. From Parker and Sons and HIRE a Certified professional AC installation company that will stand by their and... Quickly willing to have the homeowner ( me ) pay SEVEN times more me anything he was checking they. Back up and running, i spent an hour listening to her talk about crazy!

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